Payment is required in advance to confirm your booking. Your slot is only held once we have received the agreed payment or deposit and have confirmed your booking by email or message.

For multi-session packages (for example puppy class blocks or 1-to-1 training packages), the full package price is due before the first session unless otherwise agreed in writing.

For boarding and day care, payment is due in full before drop-off.

For some services we may ask for a £30 non-refundable deposit to secure your date, with the balance due before the service begins.

Deposits are deducted from the final price of your booking. If you cancel within the cancellation window set out in our Cancellation Policy, the deposit is forfeited.

We accept secure online card payments via Stripe. Once your booking has been confirmed by our team, we'll send you a secure payment link to complete your booking.

Bank transfer is also available — bank details will be provided when your booking is confirmed.

Cash payments are accepted by prior agreement and will always be acknowledged with a written receipt.

Step 1 — Complete the booking form on the service page with your details and preferred date.

Step 2 — Our team will get in touch to confirm availability and discuss any specific needs for your pet.

Step 3 — Once confirmed, we'll email you a secure Stripe payment link to pay your deposit or full booking fee.

Step 4 — Your booking is held as soon as payment is received, and you'll get a confirmation message from us.

We never ask for card details by phone, text or email — payment only ever happens through the secure Stripe link we send you after confirmation.

If full payment is not received by the agreed date, we may release your slot to another client. Any deposit already paid will not be refunded.

For ongoing or recurring bookings (such as weekly walks or repeat day care), unpaid invoices may pause future bookings until the balance is settled.

Prices on our website are starting points. A final quote may depend on your pet's needs, your location and the schedule required, and will always be agreed with you before booking.

We may review and update our prices from time to time. Any change will only affect new bookings made after the change — bookings already confirmed at an agreed price will be honoured.

A confirmation message or invoice will be issued for every paid booking. Please keep this for your records.

If you need an itemised receipt — for example for insurance — just ask and we will provide one.

If anything about payment is unclear, please get in touch before booking. We are happy to talk it through so there are no surprises.

Phone: 07919 997 392 · Email: enquiriesbmpawservices@gmail.com