Terms and Conditions

BM Paw Services provides dog training, boarding, day care and one-to-one sessions. These terms apply to every booking or enquiry made through our website, by phone, by email or in person.

Business address: Mulberry House, Abinger Grove, London SE8 5NE.

Contact us by phone on 07919 997 392 or by email at enquiriesbmpawservices@gmail.com.

We describe our services honestly on the Services page. Prices shown are starting points and a final quote may depend on your dog's needs, your location and the schedule required.

We will agree the scope, duration and price of any service before the booking is confirmed. Group class sizes, locations and times may change based on demand and availability.

Payment is required in advance to confirm a booking. For some services we may ask for a £30 deposit, with the balance due before the service begins.

A booking is only confirmed once we have accepted it and received the required payment or deposit. Until then, the date or slot remains available to other clients.

We accept bank transfer and other payment methods agreed in writing. Cash payments must be confirmed with a receipt.

You may cancel or reschedule a booking by contacting us directly. If you cancel at least 48 hours before the scheduled service, we will refund any payment made in full.

If you cancel with less than 48 hours' notice, the £30 deposit is non-refundable. Any remaining balance paid above the deposit may be refunded at our discretion.

If we need to cancel a booking due to illness, an emergency, or unsafe conditions, we will offer a full refund or reschedule at no extra charge.

You must tell us about any health conditions, allergies, medication, aggression, reactivity, anxiety, or other behaviour that could affect your dog's care or the safety of others.

Your dog must be up to date with vaccinations and flea and worm treatment appropriate for the service. Proof may be requested for boarding or group classes.

We reserve the right to refuse or end a service if a dog is unwell, aggressive, or unsafe, or if the information provided was inaccurate. In these cases, refunds will be handled fairly and proportionally.

We will care for your dog with skill, patience and attention. We maintain appropriate insurance and relevant checks for the services we provide.

We will communicate clearly about pick-up and drop-off times, any changes, and anything unusual that happens while your dog is in our care.

In an emergency we will try to contact you and, if needed, seek veterinary care. Any veterinary costs agreed in the moment are the owner's responsibility unless we have caused the issue through negligence.

Provide accurate, up-to-date contact details and an emergency contact who can make decisions about your dog.

Arrive on time for sessions, classes, pick-up and drop-off. Late arrivals may reduce the time available or require rescheduling.

Bring any food, medication, lead, harness, bedding or other items we have agreed are needed for your dog.

We are responsible for loss or damage caused by our negligence while your dog is in our care. We are not liable for events outside our reasonable control, such as extreme weather, illness that pre-existed the booking, or behaviour issues that were not disclosed.

You are responsible for your dog's behaviour and any injury or damage caused by your dog to people, property or other animals before, during or after a service, unless we have been negligent.

Our total liability for any single booking is limited to the amount paid for that booking, except where liability cannot be limited by law.

If you are unhappy with any part of our service, please contact us as soon as possible. We will respond within a reasonable time and try to put things right fairly.

Most concerns can be resolved quickly by speaking directly. If we cannot agree, we will consider mediation or another suitable dispute resolution process.

We may update these terms from time to time. The terms that apply to your booking are the ones in place when you confirm it. Any material changes will be posted on this page with an updated effective date.

These terms are governed by the laws of England and Wales. Any dispute will be handled in the courts of England and Wales.